Kneedraggers.com

[Asian Dave]

Fuck them. I'll never do business w/ them again.

I ordered 2 sets of knee pucks from them on July 23rd. I'm in no hurry to get them, so I wait. I figure 4 weeks is a little excessive, so I check the site. Still hasn't shipped. I call and ask them to cancel the order. They said there's a 10% restock fee.

WTF!!!! Why is there a restock fee for something that hasnt' been shipped yet? I ask for them to not charge the restock fee. They said they can't. I said as a new customer, you want me to be charged a restock fee for an order that never shipped? They said that they have the Woodcraft pucks in stock, but they're waiting on the Asphalt and Gas one. I said the guy who makes them lives in CA. I could have ordered direct from him and received them weeks ago. I asked why they didn't notify me about the back order. They said I clicked on shipped complete. I said, so you were gonna wait for me to call? If I didn't call, would you have waited another month to complete the order?

Fuck them and their customer service.

[Vtec44]

That's pretty bad customer service. I'd call the CC company and dispute the whole transaction. What restocking fee? Bitches!

[Asian Dave]

I was arguing that their return/exhcange policy states there is a restock fee for returned merchandise. I would agree w/ that.

Except, this isn't a return/exhcange. It never shipped. I'm just canceling an order, not returning it.

In the end, I agreed to take the Woodcraft pucks, be charged for only the Woodcraft pucks and shipping and not be charged a restock fee for the A&G pucks. I didn't want to take it out on the CS girl on the phone.

Whole transaction left a bad taste in my mouth. Never again.

[ZMAN]

Im going thru some same bullshit with "Sportbike Track Gear"

I ordered a Helmet on the 13th on there site it said it was IN stock
on the 18th i send them a email about ETA

STG : This helmet has not been shipped, we called 2 times about this helmet no longer being available, and wanted to see if there was any other helmet we could move you in to.

Me: No message has been left or do i have missed call's
So how would I know you guys called ??
Rudy

STG : Well It does say on your invoice that a msg was left on the 14th.

Me : Well i dont have a missed call or msg , SO......... with that said i just want my money back as you guys had NO problem charging my card for a item YOU guys dont have.

after this i have NOT received a response
so i have called them and left msg as for some reason shes NEVER ........ at her desk
and still im waiting for a call back
Im about ready to put a dispute on the charge

[Asian Dave]

She probably has caller id and recognizes your number.

You're having problems getting a refund for something they don't have anymore? That's Bull Shit.

[Chas4RR]

Oh if I had a dime for every time I heard about kneedraggers screwing someone over....

[ZMAN]

She probably has caller id and recognizes your number.

You're having problems getting a refund for something they don't have anymore? That's Bull Shit.

yeah go figure

[MOOCHER]

thats sucks guys